Our policies
What to expect before you walk in or book.
Booking and deposits
Walk in any day we are open, or book a time online. Booked clients are seated at their time, ahead of the walk-in line. No deposit is needed for ordinary services.
How the line works
Walk-ins give their name at the front desk and take the next open table. The line closes 30 minutes before we do, and the front desk can tell you roughly how long the wait is.
Canceling and running late
Please tell us at least two hours before your time if you cannot make it. Up to ten minutes late is fine; after that we may shorten your service or move you to the next opening.
If you miss an appointment
A missed time is time another client could have used. After a missed time we ask that your next visit be a walk-in, and a call or text puts you back on the book.
Children and companions
Children are welcome with an adult beside them. Kids' manicures and pedicures are for ages 5 to 12. One guest may sit beside you, and other young children stay seated with an adult.
Patch tests and allergies
Tell us if you have reacted to a nail product, or if you have a cut or an infection on your hands or feet. We may ask you to see your doctor first and will gladly rebook you. No patch test is needed.
When to ask your doctor first
If you have diabetes, a wound on your foot, or an infection on a hand or foot, check with your doctor before a manicure or pedicure. We will rebook you for when you are ready.
Redos and refunds
Tell us within a week and we will look at it. Removal of work done elsewhere is booked first, and please don't peel off gel or acrylic yourself.
Tipping
Tips are welcome and never expected. Leave one when you pay, and say which technician it is for.
Ready to book?
Walk in, or choose a time that suits you.